YOUR DATA & CHOICES

Privacy Policy

This policy explains how Pandaku processes information when you use the game, visit this website, make a purchase, view an advertisement, or contact us.

Last updated: August 6, 2026

1. Scope and who is responsible

This Privacy Policy applies to the Pandaku iPhone game, this website, and related support services (together, the “Services”). Pandaku is responsible for the processing described here. Questions and privacy requests can be sent to support@pandaku.app.

2. Information processed

The information processed depends on how you use the Services and the choices you make:

  • Device and technical information: device model, operating-system version, language, country or approximate region, IP address, app version, crash information, and similar diagnostics.
  • Game and usage information: installation and session events, level progress, puzzle interactions, feature use, ad views, purchases, and performance events.
  • Identifiers: app-instance, vendor, attribution, advertising, and similar identifiers. Apple’s advertising identifier is available only where permitted by your device settings and your App Tracking Transparency choice.
  • Purchase information: product, transaction status, and entitlement information needed to provide in-app purchases. Apple processes payment details; Pandaku does not receive your full card information.
  • Messages you send: your email address and the content of support, privacy, or media enquiries.

Pandaku does not require a player account for ordinary play and does not ask for your precise GPS location, contacts, photos, microphone recordings, or full payment-card details.

3. Why information is used

  • Provide the game, save entitlements, deliver levels, and operate core features.
  • Measure installs, sessions, campaign performance, and feature usage.
  • Diagnose errors, protect the Services, prevent abuse, and improve performance.
  • Display, limit, and measure advertising, including personalized advertising only where legally permitted and enabled by your choices.
  • Process purchases, restore entitlements, and respond to support or legal requests.
  • Comply with legal obligations and establish, exercise, or defend legal claims.

Depending on your location and the activity, processing is based on performance of a contract, consent, compliance with law, or legitimate interests such as operating, securing, measuring, and improving the Services. You may withdraw consent through the available device or in-game controls without affecting earlier lawful processing.

4. Service providers and partners

Pandaku uses specialist providers that may process information under their own terms and privacy policies:

  • Apple for App Store distribution, purchases, device services, and Apple privacy controls.
  • AppLovin MAX for advertising, consent flows, and ad measurement.
  • Adjust for attribution and campaign measurement.
  • Google Firebase for analytics, remote configuration, messaging, cloud services, and app operations.
  • Meta for app events and advertising attribution.
  • RevenueCat for in-app purchase entitlement and subscription infrastructure.

Advertising providers available through AppLovin MAX may change over time. The authorized seller records published at app-ads.txt provide additional transparency for participating ad systems.

5. Advertising and tracking choices

On iPhone, Pandaku requests permission before accessing Apple’s advertising identifier for tracking across other companies’ apps or websites. You can deny or later change that choice in iOS under Settings → Privacy & Security → Tracking. You may still see contextual or non-personalized ads after declining.

You can also reset or limit advertising through your device settings and use consent controls shown in the game where available. Apple’s purchase and privacy settings are controlled through your Apple account and device.

6. Sharing, international transfers, and retention

Information may be shared with the providers above, professional advisers, authorities when legally required, and a successor if the Services are reorganized or transferred. Providers may process information in countries other than yours using contractual safeguards or other lawful transfer mechanisms where required.

Information is kept only for as long as needed for the purposes described, including operating the Services, meeting legal and accounting duties, resolving disputes, and enforcing agreements. Retention periods differ by data type and provider. Information is then deleted, anonymized, or retained only where law requires it.

7. Children

Pandaku is not directed to children below the minimum age at which they may independently consent to data processing in their country. If a child requires parental consent, a parent or guardian should review the game and this policy. Contact us if you believe a child provided personal information contrary to applicable law.

8. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, restrict, or object to processing; withdraw consent; receive a portable copy; or complain to a data-protection authority. Some rights are subject to legal exceptions and identity verification.

Send a request to support@pandaku.app. Include enough detail to identify the device, transaction, or request without sending passwords or full payment information.

9. Security and changes

Reasonable technical and organizational measures are used to protect information, but no internet or storage system can be guaranteed completely secure. This policy may be updated as Pandaku, its providers, or legal requirements change. The latest version will remain available on this page with a revised date.